Shipping Policy – EasyU Cap

At EasyU Cap, we are committed to delivering your order safely, transparently, and as efficiently as possible. Please review the information below to understand how our shipping and delivery process works.

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Shipping Locations

EasyU Cap ships internationally. Orders may be dispatched directly from our international distribution centers, depending on product availability and destination. All shipments include tracking information and delivery support.

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Order Processing Time

- Orders are processed within 1 to 5 business days after payment confirmation.
- Processing time excludes weekends and public holidays.
- Once processing is complete, your order is prepared and dispatched for shipment.

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Shipping Options & Estimated Delivery Time

Estimated delivery times begin after the order has been shipped — not from the purchase date.

Free Shipping: 6 to 16 business days

⚠️ During high-demand seasons (holidays, promotions, major sporting events), delays may occur due to customs inspections, carrier congestion, or other factors beyond our control.

If you ordered multiple items, they may be shipped separately and arrive on different dates.

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Tracking Information

Once your order is shipped, you will receive a confirmation email with your tracking number. Tracking updates may take 24–48 hours to appear after dispatch.

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Delivery Guarantee

EasyU Cap guarantees the delivery of every order.

- All packages include tracking and shipment protection.
- If your order is not delivered within 70 business days from the shipping date, you may request:
  - A full refund, or
  - A free reshipment

The choice is yours.

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Customs, Duties & Import Fees

- In most cases, no import or customs fees are charged to the customer.
- Customs policies vary by country. If any duties or taxes are imposed by local authorities, these are the responsibility of the destination country.
- EasyU Cap is not responsible for delays caused by customs inspections or clearance processes.

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Incorrect or Incomplete Address

It is the customer's responsibility to provide a complete and accurate shipping address at checkout.

- If the order has not yet been shipped, address corrections can be requested within 1 business day at no additional cost.
- If the order has already been shipped or is returned due to an incorrect address, a reshipping fee of $20 USD may apply.

EasyU Cap is not responsible for lost packages resulting from incorrect address information.

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Lost or Delayed Packages

While we strive to meet estimated delivery times, occasional delays may occur due to factors beyond our control. If your package appears significantly delayed or lost, please contact our support team — we will investigate and assist you in accordance with our Delivery Guarantee.

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Returns & Exchanges (Shipping-Related)

Return or exchange requests related to shipping issues must be submitted within 7 days of delivery and are subject to our Returns & Exchanges Policy.

Accepted situations include:
- Damaged or defective items
- Incorrect items received (wrong model or customization)

Returned items must be unused, in original condition, and include all original packaging and tags.

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Need Help?

If you have any questions regarding shipping, tracking, or your order status, please reach out:

support@easyustore.com

Thank you for choosing EasyU Cap 💙